FlorenceCare™
Our customers come first.
Service by the Numbers
2014
Florence was founded
18k
Clinical teams activated
70+
Countries connected
2x
Investment in customer service
*compared to other SaaS companies
<1min
First response time
97.6%
Best-in-class customer satisfaction
Our Service Promise
Customer Centric
We are site focused, and all customers are important.
Empowering
We empower customer to self-serve where possible, so we can focus on impact.
Intentional
We do what it takes to get the job done, while being purposeful in our actions.
Experts
We have subject matter experts in clinical research and software, which allows us to rise above standards.
Responsive
We hear our customers, quickly. We have the fastest response time in the industry.
Strategic
We deliver value that helps customers achieve their business goals, Flovisers.
Meet Our Experts