FlorenceCare™

Our customers come first.

Service by the Numbers

2014

Florence was founded

18k

Clinical teams activated

70+

Countries connected

2x

Investment in customer service

*compared to other SaaS companies

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First response time

97.6%

Best-in-class customer satisfaction

Our Service Promise

Customer Centric

We are site focused, and all customers are important.

Empowering

We empower customer to self-serve where possible, so we can focus on impact.

Intentional

We do what it takes to get the job done, while being purposeful in our actions.

Experts

We have subject matter experts in clinical research and software, which allows us to rise above standards.

Responsive

We hear our customers, quickly. We have the fastest response time in the industry.

Strategic

We deliver value that helps customers achieve their business goals, Flovisers.

Meet Our Experts