Technical Account Manager

//Technical Account Manager
Technical Account Manager 2018-02-27T11:55:24+00:00

Technical Account Manager

What we do

We’re building a new kind of software to help clinical research teams advance cures.  Why does this matter? Today cumbersome document and data management in clinical trials impedes progress and keeps new medicines from getting to market; Florence eBinders fixes this and we need you to help us scale our business.

What You’ll Bring To The Team:

As a Technical Account Manager, you will work alongside our Product and Sales teams to help guide customers toward successful adoption of Florence eBinders. You will be the central customer success advocate to our senior teams. You will develop a cadence with our most important customers and lead a consistent monthly process to listen for and measure the intensity of adoption, teach best practices and explore training gaps. You will help identify opportunities for additional software and pro services projects. You will have working relationships with all key leaders in Florence, and help the company shape future development priorities.

An Ideal Candidate Has:

  • Experience as an Technical Account Manager or Customer Success Manager in the software industry (healthcare software preferred).
  • Comfort with analyzing data and presenting compelling conclusions
  • Problem-solving and presentation skills
  • Experience training users through demos
  • The ability to discern gaps in training, functionality, integrations etc. to understand root cause and be a consultant to customers
  • Experience as the Voice of the Customer to company leadership
  • Experience working alongside presales and support teams
  • Experience with ticketing systems
  • Excellent skills in written communication

We’ll Be Extra Excited If You Have:

  • Written blog posts, PowerPoint presentations, and other customer-facing material
  • Experience with customer satisfaction analysis and Net Promoter Scores
  • Exposure and experience with
  • Professional Services experience including SOWs
  • Experience articulating best practices

What’s in it for you? 

  • Do good: We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping save lives.
  • Work with the best: The Florence team is comprised of document management, clinical trial, and software security experts as well as doctors and Ironman triathletes. Our last company had over 600 medical center customers. Get on board, learn from and work with the best using the latest tech stack.
  • Kick ass and take names: Make progress for the sake of cures. You’re the CEO of your job.

Florence Healthcare supports workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.


Please send your cover letter (see below) and resume with your name and phone number to

The cover letter must include specific examples of the following topics:

  • Excellence: Describe a career or life experience where you exhibited excellence
  • Leadership: Describe the leadership accomplishment of which you are most proud
  • Why Florence? Tell us why you are interested in joining the Florence team